Effective Date: 24/08/25
Escape & Reset (“we”, “our”, “us”) values your privacy and is committed to safeguarding your personal information. This Privacy & Cookie Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our services or visiting our website, you consent to the practices outlined below.
1. Information We Collect
We may collect and process the following personal information:

• Contact Details: Name, phone number, email address, postal address.

• Booking Information: Appointment history, preferences, notes related to treatments.

• Health Information: Medical history and relevant lifestyle details necessary for safe and effective massage treatments.

• Payment Information: Transaction records (card details are processed securely by third-party providers and are not stored by us).

• Website Data: IP addresses, cookies, analytics data, and browsing behaviour.

2. How We Use Your Information
We use your personal data to:

• Provide safe, personalised massage and complementary therapy treatments.

• Manage bookings, payments, and communications.

• Maintain accurate records for legal, insurance, and professional requirements.

• Contact you regarding appointments, follow-up care, or important updates.

• Improve website performance, services, and client experience.

We never sell or share your data with third parties for marketing purposes.
3. Legal Basis for Processing
We process your personal data under the following lawful bases:

• Consent: You have explicitly agreed to us processing your information.

• Contract: Processing is necessary to deliver the services you have requested.

• Legal Obligation: We are required to maintain records for insurance, tax, and regulatory purposes.

• Legitimate Interests: We process data to ensure safe and effective service delivery.

4. Data Storage & Retention

• All records are securely stored in locked cabinets or password-protected electronic systems.

• We retain treatment records for 7 years (or 7 years after a minor turns 18) to meet insurance and legal requirements.

• After this period, data is securely deleted or destroyed.

5. Sharing Your Data
We only share your information if:

• Required by law or regulatory authorities.

• Necessary for insurance or legal purposes.

• You provide explicit consent (e.g., sharing treatment notes with another healthcare professional).

6. Your Rights
Under UK GDPR, you have the right to:

• Request access to your personal data.

• Request corrections to inaccurate information.

• Withdraw consent for processing (where consent is the legal basis).

• Request deletion of your data (where legally possible).

• Restrict or object to processing in certain circumstances.

• Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise your rights, contact us using the details below.
7. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve performance, and analyse how visitors interact with the site.
Types of Cookies We Use:

• Essential Cookies: Required for the website to function correctly (e.g., booking forms, security features).

• Performance Cookies: Collect anonymous data to help us understand website performance and user behaviour.

• Functionality Cookies: Remember your preferences for a smoother user experience.

• Marketing Cookies: May be used by third-party tools (e.g., social media or ad networks) if you interact with them via our site.

Managing Cookies
When you first visit our website, a cookie banner will appear to let you accept or reject cookies. You can also manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of the website.
8. Third-Party Services
We may use trusted third-party providers (such as booking software, secure payment processors, or analytics tools) that comply with UK GDPR. These providers only process data on our behalf and under strict confidentiality agreements.
9. Updates to This Policy
We may update this Privacy & Cookie Policy periodically. Any changes will be published on this page with a revised “Effective Date.”
10. Contact Us
For questions about this policy or to exercise your data rights, please contact:
Escape & Reset 
Address: 111 Peasehill, Ripley, Derbyshire. DE5 3JN
Email: escapeandreset@gmail.com
Phone: 07580529649